1. Information We Collect
We collect information that you provide directly to us when you create an account, use our services, or communicate with us. This includes:
- Personal Identifiers: Your full name, email address, and business name.
- Payment Information: Credit card or other payment details. Note that we do not store full credit card numbers; all payments are processed securely via Stripe.
- Project Data: Technical details related to your Manual J and Manual S calculations, including room geometry, construction materials, and equipment selections.
- Geolocation Data: We collect latitude, longitude, city, and state information to provide precise weather calculations and building characteristics.
- Marketing Interactions: If you are enrolled in our outreach sequences, we may track email delivery, opens, and clicks to improve our communication.
- Usage Data: We automatically collect certain information when you visit our site, such as your IP address, browser type, and operating system.
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide the Manual J and Manual S calculation tools and generate inspector-ready reports. This includes using your geolocation to determine ASHRAE design conditions.
- Billing: To process your subscription payments and manage your account status.
- Communication: To send you technical notices, updates, security alerts, and marketing communications, including lead-generation outreach.
- Improvement: To analyze usage patterns and improve the functionality and performance of our platform.
3. Disclosure of Information
We do not sell your personal information. We disclose information to third parties only in the following circumstances:
- Service Providers: We share data with trusted third-party vendors who perform services on our behalf, including Stripe (payment processing), Mailgun (email delivery and tracking), and Geoapify (geocoding and building data).
- User-Initiated Sharing: If you choose to enable the "Publicly Shared" feature for a specific project, the calculation data within that project will be accessible to anyone with the shareable link.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Method of Disclosure
Information is disclosed to our third-party processors through secure, encrypted API connections. We use industry-standard protocols (SSL/TLS) to ensure that your data is transmitted safely between our servers and our partners.
5. Security Practices
We take the security of your data seriously. We implement robust technical and organizational measures to safeguard your information:
- Encryption: Data is encrypted both in transit (using SSL/TLS) and at rest (using AES-256 encryption).
- Access Controls: We restrict access to personal information to employees and contractors who need that information to operate or improve our services.
- Monitoring: We regularly monitor our systems for vulnerabilities and attacks to ensure the ongoing integrity of our platform.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. You can manage most of your data through your account settings or by contacting us at support@loadcalcguru.com.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@loadcalcguru.com.